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Welcome to koloxo Direct from the factory

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Customers and Users undertake to navigate the website and use the content in good faith.


In compliance with the provisions of Law 15/1999, Protection of Personal Data, we inform you that by filling in any form on this website( or sending an email to any of our mailboxes implies acceptance of this privacy policy, and also to process the personal data you provide, which will be incorporated into archivesownedby KOLOXO GLOBAL SERVICES, registered in the British Virgin Islands.


Please read this document carefully to learn more about how we collect, use, share and protect your information, including information that may describe you personally. You have choices about whether to provide us with information and how we use that information.

When you visit the website, we automatically collect data; this information may include:
  1. IP addresses.
  2. Device type.
  3. Unique device identification numbers.
  4. Browser type.
  5. Broad geographic location (e.g. country or city-level location).
  6. Browsing patterns.
  7. Information on how the platform has been interacted with.

The Customers’data will be used for sending emails through sales made by and for the delivery of the purchases.

By simply visiting the website, Users do not provide any personal information or are obliged to provide. is committed to keep the strictest confidence over the information that is provided and use it only for the purposes indicated. presumes that the data has been entered by their owner or person authorized by them, and they are correct and accurate.

The website may contain links to other websites, is not responsible of the privacy practices of these websites.

We collect and use your personal data for the following:

  1. For verifying your identity.
  2. For verifying if you qualify to register as a user of the website.
  3. For processing your registration as a user, providing you with a unique sign-in ID for the website and maintaining and managing your registration.
  4. For providing you with customer service and responding to your questions, feedback, concerns, claims or disputes.
  5. For facilitating the processing of transactions and payments.
  6. For personalizing our communication with you based on your browsing history, equipment information we collected and your order history, and performing research or statistical analysis to improve the content and functionality of the website, as well as to improve our product services, including using anonymized data for machine learning purposes.
  7. For identifying, developing and marketing products and services that we believe you will value, including across different browsers and devices, in accordance with applicable laws. Cookies or similar technologies may be used to provide you with advertising based on your browsing activities and interests. Please see the “Cookies” section further down on this Privacy Policy for more information.


  1. We do not rent, sell or share information except as described in this Privacy Policy.
  2. We may share your information with Agents or Service providers so they can perform tasks and services such as payment processing or cloud storage.
  3. We may share your information with other companies under common ownership with The information will be used as explained in this Privacy Policy.
  4. We may share your information with Advertisers who will display ads to users based on their demographic information and usage patterns. If an advertiser asks us to display an ad to a particular audience and that ad is responded to, the advertiser may conclude that you fit the description of the audience they were trying to reach out to.
  5. Certain user profile information, including your name, photo, location, purchase history, items on your wishlist, reviews you have written (including any photos you upload with such reviews) may be displayed to facilitate user interaction within the services or address your request for our services.
  6. If you sign into the services through a third-party social networking site or service, such as Facebook or Twitter, your list of friends from that site and/or service may be automatically imported, and such friends, if they are also registered users of the services, may be able to access particular non-public information you have entered in your services user profile.
  7. We do not control the policies and practices of any third-party site or service.


We retain your personal information as long as we have a legitimate ongoing business need to do so, such as; provide services or products to you, or permitted by applicable laws, such as tax and accounting laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is made possible.


It is up to Customers to update their own data. At any time, the Customer hasthe right of access, rectification, cancellation and opposition to all personal data included in the various registration forms. To modify or update your personal information the customer must access andselect the option "My Account". To close your account, send an e-mail from the e-mail registered with your account to customers@koloxo.comwith the subject "Close Account". Therefore;

  1. The Customer is responsible for the accuracy of the data and will not be responsible for the inaccuracy of the personal data of customers.
  2. Under the current legislation on data protection, has adopted the appropriate security levels for the data provided by customers and has installed all means and measures at its disposal to prevent the loss, misuse of security, alteration, unauthorized access and removal thereof.
  3. The CustomermaycontactKoloxo.comregarding privacy questions of the Customers’personalinformation management.
  4. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

CHILDRENS PRIVACY does not sell products for purchase by minors. We sell children’s products for purchase by adults. If you are under 18, you may use under supervision of a parent or guardian. We do not knowingly collect or solicit “personal information” (as defined by the U.S. Children’s Online Privacy Protection Act) from anyone under the age of 18. If you are under the age of 18, please do not attempt to register for our Services or supply us with any personal information. If we learn that we have collected any kind of personal information from a child under the age of 18, the information will be deleted. If you think that a child under the age of 18 may have provided us with personal information, please contact us a


  1. The website uses cookies; small computer files placed on your computer or mobile device’s hard drive/storage that allow us to track your visit patterns and activity to provide a better experience. (Please note that some website features will be restricted or may not work as intended if you do not accept cookies). Our cookies do not reveal any personal information about our Customers and you are always free to decline our cookies when prompted. You can control cookies by configuring the “privacy settings” within the browser you are using to access the website, or the “Privacy Settings” of your device.
  2. We use two types of cookies; session cookies and permanent cookies. Session cookies are deleted when the browser or PC/Device is shut down. Permanent cookies remain and are enabled when you visit the website.
  3. Cookies set by the website ( are known as First Party cookies. Cookies set by parties that are not affiliated with the website are known as Third Party Cookies. Third party cookies allow features such as advertising and analytics on or through the website. The third-party cookies are able to recognize your PC or device when it visits the website or other certain websites.
  4. We also use social media cookies. These cookies are found on websites that allow you to share pages or content through the means of social media such as Facebook and Twitter. We also embed videos from YouTube onto our website. We have no control over social media cookies, however to decline their cookies, please visit their respective websites and follow further instructions.

We use cookies, both first and third party for various reasons. Some of these cookies are required for our website to operate properly as Cookie Statement Whenever you use our online services, including our applications, cookies and other tracking technologies can be used in various ways, such as making the website work, to analyze traffic, or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used and what your choices are, please read more here.

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” (not as much fun as they sound) are cookies which are served by the entity operating the domain through which the cookie is served.’s own cookies are therefore “first party cookies”. In case we allow others to service cookies through the website, these cookies are so-called “third party cookies”.

In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.

Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the websites or apps are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons.

All these technologies are together referred to in this Cookie Statement as “cookies”.

How are cookies used?

Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a website, between websites or when you use an app. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website/apps.

Our website and apps use cookies for different purposes:

Technical cookies

We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage yourshopping basket. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies

We also use functional cookies to remember your preferences and to help you to use our website and apps efficiently and effectively. If you are using the websites or apps to search for particular products, for example, these cookies remember your preferred currency, language, your searches and your previously viewed products. We may also use cookies to remember your registration information so that you don’t have to retype your login credentials each time you visit our site. Passwords will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of our website or apps, but they add functionality and enhance your experience.

Analytics cookies

We use these cookies to gain insight into how our visitors use This means we can find out what works and what doesn't, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information.

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers make use of accommodation offers integrated into their websites.

Commercial cookies

We use third-party cookies as well as our own to display personalized advertisements on our website and on other websites. This is called “retargeting,” and it is based on user browsing activities, such as products you have viewed, products you have purchased, etc.

What are your choices?

To learn more about cookies and how to manage or delete them, simply visit or the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.

If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. In case a common standard has been developed which defines what exactly is meant by “Do Not Track” browser signals, we will review this Cookie Statement again.


In order to control the collection of data for analytical purposes through Google Analytics from certain browser types, you may want to visit the following link: (Google Analytics Opt-out Browser Add-on) for desktops only.

If you have any questions about Cookies, please send an email to Our Cookies may also be amended from time to time. Visit this page regularly to keep updated with the latest changes as well as for security purposes.


Under applicable EU regulation, as of May 25, 2018 you may have some or all of the following rights in respect of your personal information:

  1. To obtain a copy of your personal information together with information about how and on what basis that personal information is processed;
  2. To rectify inaccurate personal information;
  3. To erase your personal information in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;
  4. To restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim;
  5. to challenge processing which we have justified on the basis of our legitimate interest;
  6. to object to decisions which are based solely on automated processing or profiling;
  7. to obtain a portable copy of your personal information, or to have a copy transferred to a third-party controller; or
  8. to obtain a copy of or access to safeguards under which your personal information is transferred outside of the EEA.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection.

We may ask you for additional data to confirm your identity and for security purposes, before disclosing data requested to you. We reserve the right to charge a fee where permitted by law. We may also decline process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal information for a limited period of time for record-keeping, accounting and fraud prevention purposes.

This part of the Privacy Policy only applies if you use our website from a country that is a Member State of the European Union, and supplements in this Privacy Policy;

  1. We process personal data for the purposes set out in this Privacy Policy, as described above. Our legal basis for processing data will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect and process data about you only when necessary, such as; performance of any contract between you and, to provide you with services you request and to be able to identify and authenticate you so you are able to use the website; necessary to comply with legal requirements such as; complying with applicable accounting rules and to make mandatory disclosures to law enforcement; necessary for our legitimate interests and not overridden by your rights, and/or where it is based on your consent.
  2. If we collect and use your personal data in reliance to our legitimate interests, on those of any third party), this will normally be to operate our website and services, manage our relationship with you and communicate with your as necessary to provide our services to you and for our legitimate commercial marketing, or for the purposes of ensuring the security of our website and services and detecting and/or preventing illegal actions such as fraud. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
  3. If we request your provide personal data to comply with a legal requirement or to fill out a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is obligatory or not; as well as of the possible consequences if you do not provide your personal information. In some cases, you may be required to provide us with personal data for processing as described above in order for us to be able to provide you with all our services, and for you to use all the features on our website.
  4. We retain your personal data as long as we have an ongoing legitimate business need to do so such as; providing services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (e.g. your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is made possible.

If you have any questions, concerns or require further information regarding the legal basis on which we collect and use your personal data, please contact us using the contact information under “Contact Us” further down on this Privacy Policy.

Regarding international transfers of personal data, our business may require us to transfer your personal data to countries outside of the European Economic Area (EEA), including to countries that may not provide the same level of data protection as your home country such as the United States and China. We take the necessary and appropriate steps in order to ensure that measures to ensure your personal data are bound to duties of confidentiality and we implement appropriate as standard contractual clauses.

If you are a resident of the European Economic Area (EEA), you have the following data protection rights which you can exercise at any time by contacting us using our contact details provided below under “Contact Us” on this Privacy Policy.

  1. You have the right to access, correct, update or request deletion of your personal data.
  2. You have the right to object to processing of your personal data when it is based on our legitimate interests, and separately have the right to object to direct marketing.
  3. You have the right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
  4. You have the right to opt-out of marketing communications we send you at any time. You can exercise this by clicking the “Unsubscribe” or “opt-out” link in the marketing emails we send to you. To opt-out of other forms of marketing; such as postal marketing or telemarketing, then please contact us using the contact details provided under “Contact Us” on this Privacy Policy.
  5. If we have collected and processed your personal information with your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we had conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  6. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

If you are aware of changes or inaccuracies in your information, you should inform us of such changes so our records may be updated or corrected.

For more information on EU User Rights, you can visit the EU User Rights website.


The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the current requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website.

Any changes to this Privacy Policy will be communicated by us posting an altered Privacy Policy on the website. Once posted on the website, the new Privacy Policy will be effective the day they are modified. You can see when the Privacy Policy was last updated by checking the “Last Updated” date shown at the top of this Privacy Policy notice.


If you have any questions or concerns regarding our Privacy Policy or’s use of your personal data, please send a detailed email to