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I. Returns

Products purchased on Koloxo.com may be returned and refunded, provided the Customer or User informs Koloxo.comtheir intention to return the purchased product(s) within a maximum period of up to 48 hours from the date of delivery and that the other conditions set forth in this paragraph are fulfilled. There are however, some products that are excluded from returns. Returns will be managed by local offices to reduce delays and other problems that may arise.

Koloxo.com only accepts returns that meet the following requirements:

  1. The product must be in the same condition as it was delivered and must retain the original packaging and labeling.
  2. A copy of the delivery notes inside the package,also returned products must be marked and the reason for the return must be included.
  3. In order to facilitate the return process for Customers and Users, and to make proper monitoring of it, Koloxo.com sets it as the only return procedure, the one established by Koloxo.com. If the reason for the return is attributable to Koloxo.com (the product is defective, is not what you had requested, etc.), the amount of the refund will be refunded. If the reason is another (products are served correctly but are not to your liking), the cost of the return cost is borne by the customer.

Excluded Return Products

  1. Products that can deteriorate or expire rapidly (such as food, vitamins or other products submitted to an expiry date).
  2. Products that do not allow returns due to hygienic reasons or health, such as beauty and cosmetic products.
  3. Products that, depending on their nature, have been mixed in an indissociably manner with other products.
  4. Sound recordings, sealed videos or stamped software, such as video games.
  5. Daily presses, newspapers or magazines, except those under subscription.

II. Refunds

To proceed with a refund, follow these steps:

  1. Report within 48 hours of receiving that you want to return the product. The information may be made via mail at customers@koloxo.com or using the customer form.
  2. Koloxo.com will inform the Customer or User of the address to which the product must be sent.
  3. Inform Koloxo.com about the courier company used, date and time of the return. As well as including, if possible, a tracking number.
  4. Refunds will be done only through the Original Payment Method.

III. Shipping

  1. The shipment must be made using the same box that it was received in to protect the product. In the event that cannot be done with the box with which it was delivered, the Customer or User must return it in a protective case in order that the product reaches the warehouse of Koloxo.com with the maximum guarantees possible.
  2. The Customer or User must send their shipment via a courier company of their choice. The return costs must be paid by the Customer or User.
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