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Purpose and Basic Concepts

The General Conditions of Use, Conditions and Privacy Policy govern the use of the Web site (hereinafter "WEB SITE" or “WEBSITE”), which Factory to Client S.L. (hereinafter “THE COMPANY”, “we” or “us”) with CIF B66504895 and address at Calle Riera 213, 43715 Querol owns.

Through its website, the company provides information about its products and offers the possibility of acquisition. Due to the content and purpose of the WEB SITE, people who want to benefit from its services should have the status of "CUSTOMER", which acquires completing the registration form and following the steps subsequently communicated through email by THE COMPANY. When registering as a member of the WEBSITE the CUSTOMER needs to create a username and password and he/she is required to provide certain information. “Customer” status implies adherence to the Terms of Use as published at the time you access the WEB SITE.

In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, "USERS") on the WEB SITE. In this sense, users who access these parts of the WEBSITE agree to be subject to the terms and conditions contained in these Terms and Conditions; to the extent it may be applicable to them.

THE COMPANY wants to inform its CUSTOMERS and USERS that the WEB SITE is exclusively addressed to audience over the age of 18 and the territory in which it accepts and distributes orders comprised Spain, Saudi Arabia and UAE  (hereinafter, “THE TERRITORY"). THE COMPANY does not ship orders to other countries than the above, for the moment. If a user were interested in receiving an item outside the territory mentioned, you should contact the company via the form or sending an email to, would study your request and will inform you about it.

THE COMPANY reserves the right to limit access or suspend the CUSTOMER’s account if THE COMPANY believes the person is less than 18 years of age. We also reserve the right to limit access or delete unverified or unconfirmed accounts.

CONTACT: For any doubts, queries or suggestions, you can send your comments by email to:

Product and Product Information

THE COMPANY does not tolerate any fraud, copy or imitation products and will take severe action against any supplier in case this happen. All registered complaints will be examined by THE COMPANY.

The descriptions of the products displayed on the WEBSITE are made based on information provided by suppliers of Factory to Client, SL. However, the information given on each product, as well as photographs or videos relating thereto and names trade names, trademarks or logos of any kind on the website of the company, are exposed in as a guide.


All products prices listed through the website include VAT and other taxes that may apply. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by the CUSTOMER.

Notwithstanding, a product may be mispriced. If the correct price of an item sold is higher than their stated price, THE COMPANY will contact you for instructions before shipping.


THE COMPANY informs the customer that the number of units available is kept updated with stocks in stock and availability from our suppliers. In no event shall THE COMPANY will sell intentionally more units of the holding or the supplier has reserved it.

The company will make every effort to please all its CUSTOMERS in the demand for products. However, sometimes, due to causes not easily controlled by THE COMPANY as human errors or incidents in computer systems, it is possible that the amount ultimately served by the provider differs from the offer made by THE COMPANY to meet CUSTOMER orders.

In the event that the product is unavailable after ordering, the CUSTOMER will be informed by email of the total or partial cancellation of it. The partial cancellation of the order due to unavailability has no right to cancellation of the entire order. If as a result of this cancellation, the CUSTOMER wants to return the product delivered shall follow the provisions of section Return.


THE COMPANY has the highest security measures available commercially in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 256-bit algorithms, which ensure that only intelligible to the CUSTOMER's computer and the WEB SITE. Thus, when using the SSL protocol ensures:

1. The CUSTOMER is submitting their data to the server of the company and not to any other to try to impersonate it.

2. That between the CUSTOMER and the COMPANY’s server center data is transmitted encrypted, preventing their being read or manipulated by third parties.


CUSTOMER status means you agree that THE COMPANY may communicate with you via e-mail or posting notifications on the WEBSITE.

The COMPANY requires the CUSTOMER agreement to send him/her any promotional announcement to notify him/her about any commercial activities or modification added to the WEB SITE. At any time, the CUSTOMER has the option to stop receiving that kind of commercial emails by clicking on the link at the bottom of any promotional email.

If the CUSTOMER receives any message considerated spam, please report it to

Guarantee Of Products Purchased

The company acts as distributor of manufacturers to ensure that the products offered for sale in the working properly and no defects or hidden defects that could make them dangerous or unsuitable for normal use.

The contractual warranty offered is usually granted by the manufacturer. Once the customer has received the product will have the instructions provided by the manufacturer on its case, sufficient for the proper use and installation of the product and all warranty information. No customer may request a broader warranty than the indicated there.

THE COMPANY is not obliged to collect the defective product and the CUSTOMER must contact the After Sales Service Manufacturer. In this regard, THE COMPANY will make actions aimed at providing the CUSTOMER who request contact details of the service and shall provide them with enough information to present relevant claims.

The warranty will not be effective if defects or damage caused by external factors, accidents, especially electrical accidents, wear, erosion, installation and use not in accordance with the manufacturer's instructions.

The products modified or repaired by the CUSTOMER or any other people not authorized by the manufacturer are excluded from the warranty. The guarantee does not apply to visible defects and defects of conformity of the product for which any claim must be made by the CUSTOMER in question within 7 days of delivery of the products. The warranty does not cover damaged by improper use of products.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Intellectual Property

THE COMPANY owns all rights to the content, design and source of this Web page code and, especially, in an expository manner but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included in the web. THE COMPANY warns CUSTOMERS and USERS that such rights are protected by Spanish and international legislation on intellectual and industrial property.

Furthermore, without prejudice to the foregoing, the content of this WEB SITE is also considered computer program, and therefore, it is also applicable throughout the Spanish and European Community legislation in force on the subject. Total or partial reproduction of this website or any of its contents, without the express written consent of THE COMPANY is expressly prohibited.

The copying, reproduction, adaptation, modification, distribution, marketing, public communication and/or any other action that involves a breach of Spanish legislation and/or internments on intellectual property and/or industrial also is strictly prohibited and the use of web content except with the prior express written consent of THE COMPANY.

THE COMPANY reports that no implied license or permit any of intellectual property rights and/or industrial or any other right or related, directly or indirectly, with the contents included in the WEBSITE property.

Only the use of the contents of the web domain for information and service is authorized, it is provided that full acknowledgment of the source is made, the user is solely responsible for any misuse of them.

THE COMPANY ask the CUSTOMER that if he/she sees a violation of this terms and conditions, please report it to

Access and Stay In The Web Our Content

CUSTOMERS and USERS are fully responsible for their conduct, to access information from the WEB SITE, while operating, and after accessing. As a result of the above, CUSTOMERS and USERS are solely responsible to THE COMPANY and third parties: The consequences that may result from use for illegal purposes or contrary to this document effects of any content on the WEB SITE, developed or not by THE COMPANY, published or not published under his name officially. As the consequences that may arise from the use contrary to the contents of this document and adversely affecting the interests or rights of others, or that in any way could damage, disable or impair the WEBSITE or its services or prevent normal enjoyment by other users. THE COMPANY reserves the right to update the content when considers appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the WEB SITE to CUSTOMERS and USERS who make a bad use of the content and/or violate any of the conditions listed herein. The company reports that does not guarantee: Access to the WEB SITE and/or web link will be uninterrupted or error free. That the content or software that CUSTOMERS and USERS access via the Web or the Web link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in your system or electronic documents and files stored in their computer system or cause other damage. The use that information or content of this website or websites that link CUSTOMERS and USERS could perform for their own purposes. The information contained on this website must be considered by CUSTOMERS and USERS informational and guidance, both in relation to its purpose and its effects, why: THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconveniences for users who might derive some inaccuracies present in the WEB SITE.

Our Liability

THE COMPANY does not assume any responsibility, in an expository manner but not limited to:
  1. From the use that CUSTOMERS and USERS may make of the materials of this WEBSITE or linked websites, whether prohibited or permitted, in violation of intellectual property rights and/or industrial contents of the WEBSITE or third parties.
  2. From the possible damages to CUSTOMERS and USERS caused by a normal or abnormal operation of the search tools, organization or location of the content and/or access to the WEB SITE and generally errors or problems arising in the development or implementation of the technical elements that the web or program provide to the USER.
  3. From the contents of those pages to which CUSTOMERS or USERS can access from links in the WEB SITE, whether authorized or not.
  4. From the acts or omissions of third parties, regardless of whether these third parties could be linked to the company through contractual means.
  5. From access of minors to the content included on the WEBSITE, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools use control Internet in order to avoid (i) access to materials or content not suitable for minors, and (ii) sending personal data without prior authorization from their parents or guardians.
  6. From communications and dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the WEB SITE and/or linked websites, or liable, therefore, for any damage and prejudice suffered by CUSTOMERS and USERS individuals and/or groups as a result of those communications and/or dialogues.
THE COMPANY shall not be liable in any case when they occur:
  1. Errors or delays in access to the WEBSITE by the CUSTOMER when entering his/her information in the order form, the slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of the company.
  2. Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
  3. Errors or damage to the website for inefficient use of service and bad faith by the CLIENT.
  4. Non-operational or problems with the email address provided by the CLIENT to send order confirmation.
  5. In any case, THE COMPANY is committed to solving problems that may arise and to provide all necessary support to the CUSTOMER to reach a quick and satisfactory resolution of the issue.
  6. In addition, the company is entitled to perform during defined time intervals, promotional campaigns to encourage the registration of new members in their service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them communicating properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any abnormality, abuse or unethical behaviour involving the same.

Applicable Law and Arbitration

These Terms of Use are governed by applicable Spanish laws. To resolve any dispute or conflict arising out of these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Barcelona, ​​unless the law imposes another jurisdiction.

Governing Law and Jurisdiction:

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE

Modification Of The Terms Of Use

THE COMPANY reserves the right to modify the presentation and configuration of the Website and these Terms at any time. Therefore recommends that the CUSTOMER and USER read them carefully each time he/she accesses the WEBSITE.

CUSTUMERS and USERS will always have these Conditions of Use in a visible location, freely accessible to all queries want to perform. In any case, the acceptance of the Terms of Use will be an essential prerequisite step to the purchase of any available product through the WEB SITE.


If any of these conditions of Terms of Use is declared invalid or void, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these Terms of Use.

THE COMPANY may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by THE COMPANY or statute of limitations applicable in each case.

Special Collaborations

Mashreq promotion Terms & Conditions:
a)      Discount as applicable will be directly applied on total cart amount at the time of payment
b)      Offer valid on all transactions on Mashreq credit and debit cards from 6th Nov 2017- 6th May 2018
c)      There is no minimum transaction amount applicable for customer to avail the offer.