Support Center
Contact Us
We are here to help. Please reach out to our support team via any of the channels below. Our team will respond within 1–2 business days.
Phone
Email
Address
Broad Street, Central Business District, Marina, Lagos, Nigeria
Business Hours
Mon – Fri, 9:00 AM – 5:00 PM (WAT)
WhatsApp Support
We use the WhatsApp Business Platform exclusively to provide opted-in customer support and transactional notifications. These include account onboarding messages, security and verification codes, billing confirmations, and service updates.
Users can opt out of WhatsApp communications at any time by replying STOP to any message. We do not send unsolicited or promotional messages through WhatsApp.
Common Queries
- Billing & Refunds — Please see our Refund Policy or email us directly.
- Account Access — For login issues, email koloxo@koloxo.com with your registered email address.
- Technical Issues — Describe the issue and your account email, and our team will investigate.
- Privacy Requests — See our Privacy Policy for your rights, or email us to submit an access or deletion request.