Privacy Policy

Last updated: November, 2025 — Koloxo West Africa Limited / AI92

1. Introduction and Updates

This Privacy Policy details how Koloxo West Africa Limited and its affiliates (“AI92”, “us”, “our” or “we”) process personal information collected, among other things, through our website at https://www.ai92.ai or our AI-powered software marketing platform (the “Website” and “Platform” respectively).

We may update our privacy policy from time to time by posting the new privacy policy on this page and updating the “Last updated” date. We encourage you to visit this page regularly to check for any changes.

Our details are as follows: KOLOXO WEST AFRICA LIMITED
Email: koloxo@koloxo.com

2. What Information We Collect

We may collect personal information about you, being a customer or user of our Platform or Website (“you”), which means any information relating to an identified or identifiable natural person.

For Website Users:

We collect personal information that you provide to us voluntarily such as your email address, for instance when you communicate with us via the “contact us” or “Register” option on the Website, or register for updates or mailing lists. We also collect connection details and information that may identify you, such as your IP address, log and usage data and device type and location.

For Prospects:

We collect personal information we obtain from publicly available sources (e.g. professional networking sites), third-party data providers, or business partners about individuals who have not directly used or engaged our Platform, products and services but may have been identified as potential customers or relevant contacts. Such information includes basic contact details such as name, business email address, phone number, and job title.

3. Legal Basis of Processing

Depending on the type of use, AI92 processes personal information based on the following legal basis:

• Processing is necessary for the performance of a contract to which the data subject is a party.
• Processing is necessary for our legitimate interests and those of third parties.
• Processing is necessary to comply with AI92 legal obligations.
• Consent (with regards to marketing communications).

4. How We Use the Information

The information we collect may be used for the following purposes:

• To respond to inquiries and requests from our customers and users, or to provide you with further information about our Platform, products and services.
• To provide our customers and users with Platform access and use, including support.
• To investigate and resolve disputes in connection with use of our Platform and Website.
• To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the Platform.
• To investigate violations and enforce our policies, as required by law, regulation or other governmental authority.
• To improve the performance and analytical capabilities of the Website and Platform.
• To identify, contact, and analyse prospective customers or leads for marketing, business outreach, or internal analytics.
• To develop new products and services by conducting analytics or research.

5. With Whom We Share the Information

We do not rent or sell any personal information. We may share personal information with the following recipients:

• Our third-party vendors engaged in providing services in connection with the Platform, Website or sending marketing communications (the latter, with your consent).
• Our subsidiaries and affiliated companies.
• Auditors or advisers to Koloxo West Africa Limited.
• Any potential purchasers of, lenders to or investors in Koloxo West Africa Limited.

6. How We Protect Your Information

We implement commercially reasonable technical, administrative, and organizational measures designed to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, including encryption and secure user management systems.

However, no method of transmission over the Internet or electronic storage is 100% secure or error-free. Therefore, you should take special care in deciding what information you provide to the Platform.

7. Third Party Tracking Technologies

We use cookies and other technologies in our services, including when you visit our website or access our Platform. A “cookie” is a small piece of information that a website assigns to your device while you are viewing a website. Cookies allow you to navigate between pages efficiently, enable automatic activation of certain features, and remember your preferences.

We also use tools like Google Analytics to collect information about your use of the Platform and Website. You may remove cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our service may not operate properly.

8. International Transfer

Koloxo West Africa Limited operates globally. The transfer of personal information across international borders is necessary for the operation of the Platform. Such transfers are protected by rigorous compliance controls, including enforcement of mandatory data residency requirements where required by local law.

9. Data Retention

We retain the information that we collect from you for as long as it is necessary based on its classification and the purpose it was collected for, taking into account compliance with our legal obligations, resolving disputes and enforcing our rights.

We may retain records containing your personal information, communications and anything else as required by applicable laws and regulations.

10. Your Privacy Rights

Subject to exemptions provided by law, and with proper identification, you may have the right to:

• Access, correct or delete any personal information relating to you.
• Request that we erase personal information about you (subject to any other legal obligation that may require us to keep that information).
• Object to the processing of your personal information where our lawful basis is legitimate interest or direct marketing.
• Restrict us from processing personal information pertaining to you.
• Export personal information in a portable format.

If you wish to exercise any of these rights, please contact us at: koloxo@koloxo.com