Refund Policy

Koloxo West Africa Limited / AI92

Digital Subscription Services

AI92, operated by Koloxo West Africa Limited, provides digital subscription services on a Software-as-a-Service model. Subscription fees are generally non-refundable once a billing period has commenced, in accordance with our Terms of Service.

When Refunds May Be Issued

Refunds are handled on a case-by-case basis. You may be eligible for a refund if:

• You were billed incorrectly due to a system error.
• You were charged after a cancellation request was submitted and confirmed in writing.
• A duplicate charge was made to your payment method.

Refund requests must be submitted within 14 days of the disputed charge, supported by documentation of the billing discrepancy.

How to Request a Refund

To request a refund, please contact us at the details below. Include your account email, the date of the charge, the charge amount, and a brief description of the issue. We will review your request and respond within 5 business days.

Non-Refundable Items

• Subscription fees for periods already used.
• One-time add-on credits that have been consumed.
• Fees for custom integrations or professional services.